Information
Welcome to the FAQs for Creations By Brandi Zavala! We're here to provide clear and helpful answers to your most common questions about our handmade crafts, ordering process, and product care. We pride ourselves on creating unique, high-quality items and ensuring a smooth experience for every customer. Explore the information below to learn more about how we can bring your creative visions to life.
Frequently asked questions
Here you'll find answers to questions about our sublimated tumblers, keychains, earrings, bookmarks, t-shirts, tote bags, coffee mugs, epoxy items, and vinyl stickers. From custom designs to care instructions, we've got you covered. If you don't find what you're looking for, feel free to reach out!
Do you ship your handmade crafts?
Yes, we proudly ship our unique handmade crafts to customers across the United States. Shipping costs and estimated delivery times will vary based on your location and the items ordered. You'll receive tracking information once your order has shipped.
Do you offer local delivery?
For our valued local customers in the Baxter Springs, Kansas area, we may offer local delivery options for your convenience. Please contact us directly at (909)346-4771 or creationsbybrandizavala@gmail.com to inquire about local delivery availability and arrangements.
What payment methods do you accept?
We accept a variety of secure payment methods to make your purchase easy, including Cash App, Zelle, Cash, and PayPal. All payments are processed securely to protect your information.
Can I get names or specific text on my items?
Absolutely! Personalization is one of our specialties. Many of our items, including tumblers, keychains, and t-shirts, can be customized with names, dates, or other text to create a truly unique and meaningful piece. Just let us know your vision!
How should I care for my tumblers?
To ensure the longevity and vibrant appearance of your custom sublimation or epoxy tumblers, they are **handwash only**. Please avoid dishwashers, soaking, microwave use, and extreme heat, as these can damage the design and finish.
How long is the wait for custom orders?
Production times vary based on the complexity of the item and our current order volume, especially for custom pieces. Typically, custom orders are completed within 3-5 business days after design approval and payment. We'll provide an estimated completion date when you place your order.
Can you create any design I want?
We love bringing your ideas to life! While we strive to accommodate all custom design requests, some complex designs or those involving copyrighted material may have limitations. Please contact us with your specific idea, and we'll be happy to discuss its feasibility and create something amazing for you.
Do you put photos on tumblers?
Yes, we absolutely can! We specialize in creating beautiful sublimated tumblers that feature your cherished photos, logos, or intricate designs. These make truly unique and personalized gifts or keepsakes. Send us your high-quality images to get started!
How should I care for my custom t-shirts?
To preserve the vibrant vinyl design on your custom t-shirts, always wash them inside out on a cold water cycle. Tumble dry on low heat or, ideally, hang dry. Avoid ironing directly on the design. Following these steps will help maintain the quality of your shirt.
How do customers receive their orders?
If you're located out of town or out of state from Baxter Springs, Kansas, your orders are carefully packaged and shipped directly to your provided address. For local customers, pickup arrangements or local delivery might be available. Please contact us to discuss options.
What is your return/exchange policy for custom orders?
Due to the personalized nature of our custom creations, all custom orders are considered a **final sale**. Your satisfaction is paramount, which is why we send videos and photos of your item for your approval before it is finalized and shipped, ensuring it meets your expectations.
How do I request a custom design or personalized item?
Requesting a custom or personalized order is easy! Simply contact us directly via email at creationsbybrandizavala@gmail.com or text us at (909)346-4771. For custom orders, full payment is required before we begin the crafting process. We'll guide you through sending photos or design ideas to create your perfect piece.
Still have questions?
We're always happy to help! If you haven't found the answer to your question here, or if you'd like to discuss a custom creation for yourself or a loved one, please don't hesitate to reach out. We're committed to providing excellent service and crafting unique items just for you.